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Safeguarding

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The safety and welfare of children and adults is of paramount importance to NHS Surrey Heartlands.

NHS Surrey Heartlands host safeguarding adults and children, Looked after Children (LAC) and Child Death Review arrangements and employ a Surrey Wide Safeguarding Team, covering safeguarding children, safeguarding adults, looked after children and child death review.

Report a concern for a child

If you are concerned about a child or young person's safety and wellbeing, you can contact the  Children's Services Single Point of Access  between 9am to 5pm on Monday to Friday.

  • Phone: 0300 470 9100 (available 9am to 5pm, Monday to Friday)
  • Email:  cspa@surreycc.gov.uk
  • Out of hours phone: 01483 517898 to speak to the emergency Duty Team
  • Textphone (via Text Relay): 18001 0300 200 1005
  • SMS: 07527 182 861 (for the deaf or hard of hearing)
  • VRS:  Sign Language Video Relay Service
 

Report a Domestic Abuse Concern 

Report a concern for an adult

If you are concerned about an adult with care and support needs, who is at risk of or is being abused or neglected and is unable to protect themselves or suspect someone else is, you need to report it.

To do this, contact the  Multi Agency Safeguarding Hub (MASH) . This is the initial point of contact that aims to improve the safeguarding response for adults at risk of abuse or neglect through better information sharing and high-quality and timely responses.

Upcoming Training

Level 1

All staff working in health care services.

While each individual organisation determines the appropriate time commitment to ensure staff have the required up to date knowledge and skills, as a guide we recommend that over a three-year period, staff at level 1 should receive refresher-training equivalent to a minimum of two hours. This should provide key safeguarding/ child protection information, including about vulnerable groups, the different forms of child maltreatment, and appropriate action to take if there are concerns.

Level 2

Non-clinical and clinical staff who, in their role, have contact (however small) with children, young people and/or parents/carers or adults who may pose a risk to children

While each individual organisation determines the appropriate time lxxx HEIs and practice placements need to ensure that appropriate persons or bodies provide/facilitate the education and training requirements for Level 2 safeguarding children education and training as part of undergraduate education programmes. Those undertaking Level 2 training do not need to repeat Level 1 training as it is anticipated that an update will be encompassed in Level 2 training. Training can be tailored by organisations to be delivered annually or once every 3 years and encompass a blended learning approach. commitment to ensure staff have the required up to date knowledge and skills, as a guide we recommend that over a three-year period, professionals at level 2 should receive refresher training equivalent to a minimum of four hours. Training at level 2 will include the update and training required at level 1 and will negate the need to undertake refresher training at Level 1 in addition to Level 2.

Level 3

All clinical staff working with children, young people and/or • their parents/carers and/or • any adult who could pose a risk to children and • who could potentially contribute to assessing, planning, intervening and/or evaluating the needs of a child or young person and/or parenting capacity (regardless of whether there have been previously identified child protection/safeguarding concerns or not.

Professionals will complete the equivalent of a minimum of 8 hours education, training and learning related to safeguarding/child protection. Those requiring role specific additional knowledge, skill and competencies should complete a minimum of 16 hours.

Over a three-year period, professionals should be able to demonstrate refresher education, training and learning equivalent to:

  • A minimum of eight hours for those requiring Level 3 core knowledge, skills and competencies
  • A minimum of 12-16 hours for those requiring role specific additional knowledge, skills and competencies
  • Training at Level 3 will include the training required at Level 1 and 2 and will negate the need to undertake refresher training at Levels 1 and 2 in addition to Level 3

Safeguarding Webinar Videos

Please note certificates are not automatically generated. In order to receive a certificate you must complete the SmartSurvey for each video viewed. There is a SmartSurvey link in the description of each video. The Safeguarding Team will email your certificate on the 1st of the month. Should you require your certificate more urgently, please email:  syheartlandsicb.surrey.safeguarding@nhs.net  including the name of the webinar/s that you have viewed.

Due to the sensitivity of the content, the following videos are password protected. Please contact us  (monitored Monday to Wednesday only) or your GP tutor to obtain the password.


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