The Surrey Training Hub is always looking to improve. If you have any feedback or wish to make a complaint* about your experience with us, please
e-mail us.
*Please ensure the title of the e-mail includes the wording “Complaint” if making a formal complaint, or “Feedback” for any other constructive feedback or compliments. We take complaints seriously and will acknowledge your complaint in 3 working days; reporting back to you within 1 calendar month.
We will:
- Investigate what happened, discuss at team level, and identify whether something went wrong.
- Apologise where this is appropriate.
- Identify what we can do, to make sure the problem does not happen again.
- Ensure you are provided a response in a suitable format.
- Maintain a log of both complaints and informal feedback to identify patterns of incidents and avoid repeated incidents.
*If you would prefer to raise a complaint in a format other than email, we are happy to make reasonable adjustments as required.
