Medical Assistants

Surrey Heath have been piloting an innovative and new way of working to train up administrative staff and health care assistants (HCAs) to support GPs and other clinical staff by reducing the administrative burden on them at the same time as up-skilling the wider, non-medical primary care workforce. This supports our goal to make general practice a more attractive place to work for GPs and support the retention of those who are approaching retirement.


EMISWeb Training

Staff working in General Practice across Surrey, as well as some community services, use EMIS Web to manage patients’ records. Staff training on how to use this software varies across the patch and so we are delivering a series of bespoke half day training sessions aimed at a variety of levels from beginner through to ‘super user’ to standardise this training, improve use of the programme to streamline workloads and improve patient care. Training will be offered to both clinical  and non-clinical staff and working in collaboration with the University of Surrey.

Developing a community based ‘skills lab’

Working with CSH Surrey, we are creating a dedicated community focussed training facility which will simulate a home, GP and community hospital environment to enable HCAs, nurses, therapists, GPs and paramedics amongst others to learn clinical and non-clinical skills in ‘real life’ patient situations. The ‘skills lab’ will provide local practitioners as well as students and trainees relevant learning and development/CPD (continuing professional development) specifically designed around patients’ needs within the community.


Mental Health First Aid

We are working closely with Surrey County Council’s Skills Academy to deliver ‘Mental Health First Aid’ training to non-clinical (reception and admin) staff working in Care Homes across the county to help normalise attitudes and behaviours around mental health and to help staff in identifying early signs of mental ill health and how to signpost patients appropriately.